Help
Frequently asked questions
How fast is shipping, and what does it cost?+
Orders ship from Halifax, Nova Scotia within 1–2 business days, tracked door to door. Shipping is FREE anywhere in Canada, on every order. US orders ship for a flat $9.99 CAD. Ships from Halifax, Nova Scotia · Canada delivery typically 3–7 business days · US 5–10 business days. Full details are on the shipping policy page.
Are your products official Tesla products?+
No — and we say so right on every product. NorthFinds Tesla Lab is an independent retailer, not affiliated with Tesla, Inc. Everything we sell is a third-party accessory labelled "Compatible with Tesla Model 3 / Y / S / X" based on test-fitting.
Will this fit my car?+
Each product page lists its compatibility and specs. Gadgets are test-fit on Model 3, Y, S and X where listed. If your model year has a refreshed interior (e.g. Highland Model 3), check the specs section or reach out before ordering — we'd rather confirm than ship you a return.
What's your return policy?+
30 days, no fuss. If it doesn't fit, doesn't work, or you just changed your mind, send it back in its original condition for a full refund — and return shipping within Canada is free; we'll email you a prepaid label. Apparel must be unworn with tags on. See the returns policy page for the step-by-step.
How do apparel sizes run?+
True to size, unisex fit, XS to 3XL. The Minimal Tee is a structured 220 GSM cut and the Lab Hoodie is a roomy 400 GSM fleece. Between sizes? Size up on the hoodie for a layered fit.
How do I pay?+
Checkout runs through Stripe — all major cards accepted, prices in CAD, taxes calculated at checkout. When the store is live you'll be redirected to Stripe's secure checkout page to pay; this demo storefront charges nothing until the owner connects a Stripe account.
Do you ship outside Canada?+
Yes — we now ship to the United States for a flat $9.99 CAD per order. US orders may face import duties or taxes at the border, which are the buyer's responsibility.
How do the weekly drops work?+
New gadgets land every week and subscribers get first access plus 10% off their first order. Join the list at the bottom of any page — one email a week, no spam.
Still stuck? Send us a message — a human in Halifax, Nova Scotia, Canada answers, usually same business day.